Forge Harmonic is an innovation and design firm radically rethinking healthcare.

We imagine a world where people have unfettered access to the information, tools, and care they need to thrive and a healthcare system that truly serves the people in it.

We’re on a mission to advance the experience of care for the people delivering it by designing innovative, human-centered products, services, and systems for healthcare organizations.

We combine human factors, advanced technology, and social sciences to create healthcare solutions that bring people, processes, and policies into harmony and streamline the exceptional delivery of care.

We’re problem solvers, storytellers, and troublemakers — researchers, designers, and strategists with decades of experience at the cutting-edge of healthcare. We understand that every patient, caregiver, and health system is unique so we put people first — always.

That’s where we start to gather meaningful insights and envision breakthrough solutions for our clients.

Simply put, we’re passionate experts. We know the industry. We’re obsessed with emerging technology. We believe in our clients’ ideas and we’re dedicated to using our deep knowledge of the healthcare ecosystem to bring those ideas to life in ways that fully support the diverse needs of the user and drive business outcomes.

And we know healthcare.

We know how to navigate it and where to find answers, which means we can move fast.

We’re obsessed with challenging the status quo and dedicated to using our deep industry expertise and unique backgrounds in cognitive and social sciences, as well as design, to bring new ideas to life in ways that fully support the diverse needs of real people while also driving real business success.

Every healthcare journey is as unique as the person on it. Imagine what that journey could look like if the experience was frictionless? If patients were fully informed, were given the access and control they need to make confident decisions about their health, and had absolute privacy along the way?

We imagine it. And we spend every day working toward it by partnering with innovative healthcare companies who are pushing boundaries to build solutions that fit seamlessly into people’s lives. To do that, we approach every project with the belief that if we deeply understand each individual’s authentic needs, we can better serve them with offerings that are valuable, engaging, and trustworthy.

We can build a healthcare system that truly serves the people in it.

Meet our team

Lisa deBettencourt

Founder and Principal

Amy LeBow

UI & Visual Designer

Shannon Bator

User Researcher

Veronika Stabinger

Veronika Stabinger

Lead Design Strategist

Alumni

While we may not work together anymore, we celebrate all the people we’ve had the pleasure of working with as part of the Forge Harmonic team.

Roxanne Chang

Product Design

Jamie Hwang

Jamie Hwang

User Research

Chaya Rusk

Operations & Program Management

Amy Yang

Product Design

Cheryl Yu

Cheryl Yu

Product Design

Mark Markovich

Lead Storyboard Author & Illustrator

Carrie Wiley

Carrie Wiley

Product Design

Erin Conrad

Marketing

Sandra Lloyd

Sandra Lloyd

Product Design

Deborah Pereira

Deborah Pereira

Design Strategy

Healthcare can be complex, nuanced, and overwhelming. Taking all of the important pieces — customer and user insights, technical constraints, business goals, regulatory restrictions, market trends, and so much more — and bringing them into alignment to solve a problem requires hard work, strength, and creativity.

But the result is a frictionless experience where all of the pieces work together and the barriers to care are removed. Where people are put first.

And to us, that feels worth it.

Now that you know a little about us, tell us about you!